What currency are your prices listed in?
Everything is listed in USD (United States Dollars).
Where do you ship to?
We ship worldwide.
How much does shipping cost?
We charge for shipping based on what our couriers charge us, meaning it depends on the destination and size of each shipment (the exact cost to you will show up at checkout).
For North America, shipping is typically around $10 if you only order small items, and $20 for RTF sets.
For International destinations, shipping fees vary greatly - you will have to see at checkout. Sorry for the inconvenience.
How long does shipping take?
Canada: About 3 business days.
United States: Usually 3-5 business days but sometimes shipments get held at US Customs for a couple days so please allow up to a week or so.
International: Expect shipments to take between 1-2 weeks.
How do I track my package?
A tracking number will be provided for all orders. If you have provided us with an email address during your order checkout, a shipping confirmation email will be sent to you showing the tracking number and which courier was used. Please note that it may take up to 48 hours for a tracking number to become active because we assign the tracking number when we pack the items (before they enter the courier’s system).
Do I have to pay tariffs, customs fees, or import duties?
All our shipments are sent “DDU” meaning ‘delivery duty unpaid’. This means that if you live in a country that requires you to pay import tariffs or duties, you will have to pay the shipping company in order to receive your delivery. Most of our products are considered Made in Canada.
However, the upside of being an international customer is that you don't pay any sales tax :)
Returns & Exchange Policy
We do not issue flat refunds. The nature of RC products is that sometimes people buy them, crash them immediately, and then claim they were broken in transit and ask for a refund.
If your product appears defective, please first check the 'FAQ' and "Manuals' pages on our website (click the links on our website footer).
We also have a Youtube channel (search for "Plantraco") with many troubleshooting and repair videos.
If you still cannot solve the problem, email us at service@plantraco.com and attach a photo/video of the issue.
We will first help you to troubleshoot the problem and to fix it yourself.
We will help you as much as we can, but we can only dedicate so much time to helping people fix their stuff. Micro RC requires you to be handy and clever at times.
If your product remains defective, you can request an exchange. You will have to cover the cost of sending the product back to us, and we will pay to send you the new unit.
All exchanges are offered at our discretion and we maintain the right to refuse to accept exchanges. If you did not alert us of an issue with your product within 2 days of receiving it, we will probably refuse an exchange.
For all email communication please allow us a day or two to get back to you.
