What currency are your prices listed in?
Everything is listed in USD (United States Dollars).
Where do you ship to?
We ship worldwide.
How much does shipping cost?
We charge for shipping based on what our couriers charge us, meaning it depends on the destination and size of each shipment (the exact cost to you will show up at checkout).
For North America, shipping is typically around $10 if you only order small items, and $20 for RTF sets.
For International destinations, shipping fees vary greatly - you will have to see at checkout. Sorry for the inconvenience.
Do I have to pay tariffs, customs fees, or import duties?
No! All our shipments are sent “DDP” meaning ‘delivery duty paid’ (as of March 2026). We cover all tariffs, duties, customs and import fees. International customers are also exempt from sales tax. We are able to do this because many of our products are Made in Canada, making them eligible for free trade agreement exemptions.
How long does shipping take?
Canada: About 3 business days.
United States: Usually 3-5 business days but please allow up to a week or so.
International: Shipments can take up to 3 weeks, although they usually arrive much sooner.
How do I track my package?
A tracking number will be provided for all orders. If you have provided us with an email address during your order checkout, a shipping confirmation email will be sent to you showing the tracking number and which courier was used. Please note that it may take up to 48 hours for a tracking number to become active because we assign the tracking number when we pack the items (before they enter the courier’s system).
Are you currently accepting items for repair?
No. Back in the day we had more manpower and offered a paid repair service on the side. But we currently lack the capacity to handle that. For help with repairs, please see our Plantraco Youtube channel. RCGroups.com is also an excellent resource with thousands of daily users that can offer advice. Most cities also have an active RC community with experienced builders who may be able to help you.
Returns & Exchange Policy
If your product appears defective, please first check the 'FAQ' and "Manuals' pages on our website (click the links on our website footer).
We also have a Youtube channel ("Plantraco") with many troubleshooting and repair videos.
If you still cannot solve the problem, email us at service@plantraco.com and attach a photo/video of the issue.
We will help you to troubleshoot the problem and to fix it yourself.
We will help you as much as we can, but we can only dedicate so much time to helping people fix their stuff. Micro RC requires you to be handy and clever at times.
If your product remains defective, you can request an exchange. You will have to cover the cost of sending the product back to us, and we will pay to send you the new unit.
All exchanges are offered at our discretion and we maintain the right to refuse to accept exchanges. We do not issue flat refunds.
If you did not alert us of a product defect within 2 days of receiving it, we will probably refuse an exchange.
For all email communication please allow us a day or two to get back to you.
